FAQ

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Frequently Asked Question

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Complete the account opening form and upload your documents or send them to newaccounts@agramarkets.com

Agra Markets is headquartered in Saint Vincent and The Grenadines

In accordance with certain rules and legislations, all client money received will be kept in segregated accounts, and are therefore entirely separate from funds used to operate the firm. In the unlikely event of a default, rest assured client funds will be returned directly to your bank account rather than being treated as a recoverable asset by general creditors. All money held on behalf of clients is held in accounts with highly regulated banks with a global presence.

Agra Markets provide online FX, Metals, CFD, Crypto trading services to individual investors, traders, fund managers and other financial institutions.

Yes Agra Markets offers trading on MetaTrader 4 platform. Clients of the Agra Markets can trade in both mobile and desktop versions of MetaTrader 4.

Agra Markets offers Agra Prodigy, which was developed with more than two decades of experience in the industry as well as was constructed based on various inputs from customers around the world.

While all features and functions of the Live platform are available in the Demo platform, traders should keep in mind that simulation cannot exactly replicate real trading marketplace conditions. One important distinction is that the volume executed in the simulation (Demo) does not affect the marketplace, while in Live trading, executed trades have an effect on the marketplace, especially when large and/or numerous trades are executed. Furthermore, traders can have a very different psychological profile depending on whether they trade in Demo or Live platforms. This aspect may impact the evaluation performed with the Demo account. Traders are advised to use caution and avoid complacency about any conclusion they would have drawn from the use of the Demo platform.

Agra Markets does not charge any fees/commissions and trading is completely free of charge. But there might be some resulting from the service provider you use.

Agra Markets offers a leverage ratio up to 1:500 with a stop out level of 100%.

Agra Markets’ rollover rates (overnight swaps) are updated regularly.  Current overnight swaps rates are available in your MT4 platforms (Market Watch > Symbol > Specifications) or at Backoffice area.

You shall call our Emergency Lines / Trading Support Desk. Agra Markets is ready to help at any open market time. Agra Markets’ emergency / Trading Support Desk lines are available at the welcome letter sent to you when you opened your trading account.

Yes, it is possible to trade over the phone by calling the Trading Support Desk.

Yes, our Trading Support Desk is available on a 24h basis for any assistance relating to Live trading.

Market order is an order to buy or sell an instrument at current market price. If you submit a market order to your broker to buy or sell a stock, bond, mutual fund, or other security, your broker will execute the trade immediately if the market is currently open, or upon market opening if the market is currently closed.

A stop order is a pending order to buy or sell an instrument once the price of this instrument reaches a specified price, known as the stop price. A stop order can actually be considered as an alarm, which gets triggered when market reaches the price and turns into a market order. So once the price surpasses the predefined entry/exit point, the stop order will indeed become a market order. As the stop order becomes a market order when it reaches the stop price, the order might not necessarily be filled at the target stop price. Therefore the executed price may be worse or better than the stop price (or identical). In other words, stops are not a 100% guarantee of getting the desired entry/exit points. This could be a disadvantage if a there is a fast market move and consequently, your stop order may be filled at a price considerably different than expected.

A limit order is a pending order to buy or sell an instrument at a specified level. A buy limit order can only be executed at the limit price and triggered by the ask side, and a sell limit order can only be executed at the limit price and triggered by the bid side. Limit orders may fail to execute because the market price may quickly bounce back from the limit price before your order can be filled.

Prices offered on the Agra Markets are unique Agra Markets prices based on a combination of prices and liquidity provided by major banks, brokers and other marketplaces. The combination of numerous liquidity providers allows clients to benefit from narrow spreads and deep liquidity.

No. Our negative answer means that all trading orders are executed fully automatically by the trading system. Order execution is STP (Straight-Through Processing) without any human intervention. In case a client places an order by phone, the order is entered manually into the trading system by the Trading Support Desk for automated execution.

The ‘Stop Loss Level’ function provides traders with possibility to automatically close all positions beyond a certain drawdown level of equity, which is usually 20% of your margin and can be more depending on higher leverages. The function is located in the Portfolio section of the trading platform or in the client reports area. All open positions will be closed, all pending orders will be cancelled and trading blocked if the equity on the account becomes equal to or less than the ‘Stop Loss Level’ set by the client. Please beware that equity on the account after the closing of all open positions might be lower than the ‘Stop Loss Level’, depending on market conditions.

Agra Markets guarantees the execution of Stop Loss orders. However, during fast markets or gaps, there is a risk of large slippage.

Due to security reasons, orders can only be placed via the platform interface or by calling the Trading Support Desk line:

No, account opening documents are only to be accepted online by simple clicks.

Login and password are sent to new clients via email immediately after you submit your application.

Yes. Access to all customer trading records is available online via the reporting functionalities of the trading platforms.

Yes, trading in 1,000 base currency units (or dollar) increments is considered micro for FX pairs.

Yes we offer trading starting with micro lots (0.01).

Foreign Exchange Trading is complex and it may not be suitable for Clients who do not possess sufficient knowledge and experience. Agra Markets invites you to open a demo account before trading a live account.

A demo account is good for 60 days, beginning the first day of sign-up. On the 60th day, your account will become inactive. If you require additional time before opening a live account, you may register for more than one demo account on either of our platforms.

No. The money provided in any of our demo trading accounts is virtual play money with a minimum initial deposit of $3,000 or another amount available to select. This virtual play money is provided so that you may practice trading before opening a live account. No charges are incurred for the transactions that you make. Demo accounts are only intended to familiarize you with the functionality of Agra Markets’ trading platforms. As in all trading environments, live results may differ from demo results.

An Expert Advisor is a scripting tool offered in the MetaTrader platform. The tool allows users to program and implement their own trading algorithms. For more information about this feature, please visit https://www.mql5.com/en/code.

Once the platform is downloaded, simply go to:

  • “File” then click “Open an Account” (note the “Open an Account” screen may appear automatically when logging in).
  • Fill in the brief information required and click on the box “I agree to subscribe to your newsletters”.
  • Click “Next” two times.
  • After clicking “Next” the second time, login and password are provided. Write down this information for your records. The information, however, is not required.
  • After clicking “Finish,” the system will automatically log you into the new demo account to begin trading.
  • On the top left corner of MetaTrader, your demo account number will be displayed.

No. The demo account is only good for practicing trading using virtual funding. As this is only virtual play money, no profits or losses are awarded to customers.

Demo trading is only available during regular trading hours in the weekdays (Sunday 5 p.m. thru Friday 5 p.m. EST).

You can request a withdrawal from your account at any time through the customer portal.

No, funds can only be transferred from the bank account matching your account name.

With Agra Markets a client has one account in US dollars for all positions. All margin requirements on realized and unrealized P/L, as well as proceeds from trading are automatically calculated using the current market prices. An account balance is maintained in real time. The required margin is calculated in USD real time. Margin on MetaTrader represents the initial margin requirement for that position(s), as well as the liquidation level on the account.

Trailing stops in the MetaTrader platform are customized and are held in your computer, not in our servers. If the computer is turned off, the trading platform is closed, or if the computer is disconnect from the Internet, the trailing stop will not be executed. Therefore, it is important to remember to leave the computer on if you have trailing stops resting in the market using MetaTrader.

Market hours are Sunday 5:00PM to Friday 5:00PM (US EST).

CONTACT US

SALES

+44 2045021660

+44 8000239341 (Toll Free)

+44 1597 800015

CUSTOMER SUPPORT

support@agramarkets.com

+44 7399 188085

NEW ACCOUNTS

newaccounts@agramarkets.com

BACKOFFICE

backoffice@agramarkets.com





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